To make the CRM of community resources easier to use, I performed a heuristic and accessibility analysis, as well as a comparative analysis of similar human service databases. I found that there were some issues in formatting and content management which made it more difficult to scan and understand database entries, especially on small screens. I made recommendations for changes to the style guide to address these issues, and trained and collaborated with statewide staff in the long-term to deploy these changes. I managed interns to support this work.