EXPLORING DESIGN FOR IMPACT: PROTOTYPING, SERVICE DESIGN, AND AI ETHICS
Screen from service design analysis.
I performed a service design analysis for a human service organization by mapping the client-facing and backstage service landscape, identifying potential pain points, and proposing interventions to address them.
Service Design Analysis
I wrote a case study about an AI chatbot provided to users in a nonprofit mental health application, with ethical lessons to learn.
AI Chatbot Case Study
Screen from interactive prototype project.
I created a prototype grocery shopping app using Figma and ProtoPie.