I'm a mixed methods UX Researcher uncovering insights to shape human-centered solutions and drive meaningful change.
A selection of work done between 2020-2024
Performed discovery reserach and developed a custom GPT chatbot prototype to improve resource navigation for a nonprofit organization.
Led UX research and usability testing to redesign a B2B scheduling app, resulting in improved user satisfaction and streamlined workflows.
Conducted stakeholder interviews and other user research to design an experiential learning program connecting human-centered design students with nonprofits for meaningful collaborations.
Enhanced a statewide CRM and website for a human services organization by improving information architecture, accessibility, and content management to better serve community resource users. >
Prototyped a grocery shopping app, performed a service design analysis, and explored ethical implications of AI chatbots as part of my master’s coursework. >